Below is a small sample of the feedback we receive from our ever growing number of satisfied clients, all emails were received either as a result of a prompt and efficient delivery or in response to our swift and considerate resolution of an issue.

(Please note that we have removed names and order details to protect their privacy but the content of all communications have been quoted verbatim.)

I would like to let you know what great service we got at your store at Straiton Edinburgh the young polish guy to dealt with us was brilliant.
Many Thanks

I have taken delivery of our new bed today and just wanted to drop you a note to say that we've been very impressed with Cannock beds.
Our salesman in your Edinburgh store (Keith) was really helpful and patient, the delivery went without a hitch, the bed itself was easy to put up and looks and feels great :)
I was especially impressed that I got a call an hour an hour before the delivery arrived. It's these little things that stops a delivery from being quite so stressful.
We would definitely shop from you again and would recommend you to friends

“Got my new metal bed about an hour ago and I only bought it from your website about 18 hours ago. Not bad considering that I live in Peterhead. Looks great by the way but I need a new mattress now”

“I was disappointed when my leather bed came with no fittings pack. I called your Customer Service number with little hope as I have dealt with internet companies in the past which ignore you for as long as possible. The lady that I spoke to (didn’t get her name) took my details and promised that I would have a return call within the hour. 30 minutes later there was a knock on my door and a young man presented me with my leather bed fittings. I had not realised that you had opened a new shop less than a mile from my house. By the way she did phone back just to make sure that I had received my delivery. Great bed and a possible complaint turned into great service.

“I bought one of your Sealy mattresses on-line and I have to say that I was anxious about what the quality of the mattress would be like. I was pleasantly surprised when it turned up in a sturdy box and it looked thick and comfortable. I have used the mattress for almost a month and my sore back has disappeared. You should make more of a song and dance about your Sealy mattresses as they are a revelation.”

“I went shopping for a new bed at the weekend with my husband and went into your shop in Glasgow. I must say that I was surprised at how unusual some of the designs are – not the run of the mill beds that we saw everywhere else. I am sorry to say that I did not buy a bed so I am coming back next weekend to have another look at the leather bed with the TV in it along with a pocket sprung mattress. It has taken me a while to get to my point, but we wanted you to know that your shop Manager was by far the most knowledgeable and helpful person that we met. He deserves some recognition for his efforts and thanks to him I will eventually choose my bed from your shop.

“I work in Customer Service so I know that people are always quick to write letters of complaint, so I am writing you a letter of congratulations. I went into your new shop in Paisley and was served by a very knowledgeable lady. I bought a leather bed, a single metal bed and a mattress to be delivered the following day. I must confess to doubting whether that was possible considering that they were still in the process of setting the shop up, but it duly arrived this morning at 10 o’clock. It is now 1 hour later and the beds are put together and looking great. Thank you”

“I bought a Sealy mattress and a wooden bed from your shop on Saturday and it arrived yesterday. Thought that I would drop you a note to say that I have just experienced my best nights sleep for years. Nice one”

“The bed that I bought yesterday from your website has just arrived and I am writing to say thanks, it is much better than I expected to get buying from the internet.”

“I am sad to say that I only phoned your company last week because I had been let down by someone else and I was desperate. The good news is that the bed arrived on time and it is actually much better than the one that didn’t show up. Good show and thanks.”

“Buying a bed on the internet is not an easy thing to do, but I took the plunge and ordered one from Cannock Beds. I don’t know if I just got lucky but the bed is a cracker, so I am dropping you a line to say thanks. My brother needs a new mattress so I have given him your details”

"I have received the Charlotte metal bed from the Cannock website. I never imagined that it would be so good. I never thought that I would say this but I will be taking all my friends to the bedroom to show it off." - June 2009

"just a quick note to say that we received our bed yesterday morning in the middle of moving into a new house. I know that you use a delivery company and you should know that they were excellent and worked around the mess to put the bed up the stairs into the main bedroom. They represent you well. PS bed is very comfy." - June 2009

"I bought a Sealy mattress and a wooden bed from your shop on Saturday and it arrived yesterday. Thought that I would drop you a note to say that I have just experienced my best nights sleep for years. Nice one" - June 2009

"The bed that I bought yesterday from your website has just arrived and I am writing to say thanks, it is much better than I expected to get buying from the internet." - June 2009

"I am sad to say that I only phoned your company last week because I had been let down by someone else and I was desperate. The good news is that the bed arrived on time and it is actually much better than the one that didn’t show up. Good show and thanks." - June 2009

"Buying a bed on the internet is not an easy thing to do, but I took the plunge and ordered one from Cannock Beds. I don’t know if I just got lucky but the bed is a cracker, so I am dropping you a line to say thanks. My brother needs a new mattress so I have given him your details." - June 2009

"I was very impressed. Through the ordering, delivery and yesterdays follow up everything has been dealt with efficiently and courteously. These days it is a pleasure to find a company who actually get it right." - June 2009

"I would just like to say thankyou. We are delighted with our new bed It arrived 3 days after we placed our order which is amazing considering we live in the Highlands.Most companys,never deliver our goods on time because of where we live,also the free delivery service was most appealing. Thankyou once again.I would highly recommend you and have done to many friends who have admired your product. {an extremely happy customer}" - May 2009

"Thank you so much for providing a 'pain free' service from start to finish. I ordered my mattress from you on Sunday evening and, as requested, the mattress was delivered on Tuesday morning without any fuss, as with many companies, and substantially cheaper than any of your rivals. I will be recommending you to anyone who stands still long enough to listen to me singing your praises. Many companies could learn a lot from you. Thank you again." - May 2009

"Thank you very much for a super fast next day delivery. All tickety boo so far. Have a nice day." - May 2009

"Hi, received beds today spot on very pleased, thanks" - May 2009

"Just a quick note to say the bed arrived this morning & looks wonderful in our new flat. Thank you for your wonderful service ~ one of the few things that has gone smoothly during our move from Edinburgh to Glasgow." - May 2009

"Excellent - best online purchase process I have used so far." - April 2009

"I would just like to thank all the team at bedsdirect for the excellent service that you have given me. I have been very impressed with the service from start to finish. My futon is now with me and I am very pleased with it. I am already recommending you to my friends, if they need beds or futons
Thank you, best Wishes." - April 2009

"I just want to say what a fantastic service you have provided. You have replied to my emails promptly and I received my mattress on time. You are welcome to use my email for any good comments that customer's have said. For once in my life I have received a good and prompt service. Thank you very much and I will definitely come back to you in the future." - April 2009

"I would just like to thank you for the professional way in which you handled my order. I have spoken to people on two occassions at your offices, and both were able to help me in a positive way, unlike so many of the call centre set ups where nobody seems to give a damn in the first place You also stated you would not take payment until the goods were dispatched, and this was adhered to, as well as the delivery being exactly when you said it would be. I know these things are what a customer SHOULD expect, but sadly these days that is not very often the case, so I just wanted to say that it was a pleasure doing business with you, and I shall pass on your name to friends and would certainly use your services again. Kind regards from a very satisfied customer." - April 2009

"I am writing to thank you for the prompt delivery, and high quality of the mattress sent. It makes a pleasant change to find such good service.
I will certainly use your company for future purchases, and I will happily recommend you to any friends looking for beds and mattresses.
Yours sincerely" - April 2009

"Dear All
You are a credit to yourselves and the concept of internet shopping
There is always a risk in your mind when you whip out a credit card to pay someone you have never met or even heard of until an internet search ago.
With your company the fear did not last long as you were quick to acknowledge my order and delivered exactly on time.
After 12 years my old Silent night had well and truly failed. Being a little fellow of 21 stone with a Wife who is definitely the duck half of the relationship it had coped well but agony was taking over. My new silent night is so comfy it�s hard to get out of
It was however the prompt and accurate service that I was particularly pleased with.
Please pin this up next to the coffee machine because it takes everyone to make an efficient team.
Thanks to all your staff.
Best Wishes" - April 2009

"Hi Phillip, Meant to send this after our bed was delivered back in mid December but have been some what side tracked with Christmas and all.
Just wanted to say huge thank you to you, your company and delivery guys for the fantastic service we received from start to finish when we ordered our single bed from you. We were delighted with the bed (well my 2 year old boy was � and more importantly he stays in it) the cost, and the delivery guys were really helpful. So a big pat on the back and we would be happy to recommend you to anyone in the future.
Thanks again.
Cheers" - April 2009

"Thankyou very much - the bed is lovely Will be recommending you to everyone, its great Thanks." - March 2009

"Thank you for your prompt reply. I look forward to doing further business with your Company and shall have no hesitation in recommending you to family and friends." - March 2009

"Just wanted to congratulate your company on an excellent service I only ordered my mattress at 3pm and it was delivered the next morning at 11am. Most of the other companies had weeks to wait for delivery,
I'll definately recommend you to anyone that asks me!" - March 2009

"Hello everybody, I just wanted to say thank you for your great service - I was shocked when checking with one of your competitors to find out that they'd deliver in 14 days, this would have meant 2 weeks of sleeping on the floor ;-) So thank you for your great 24h service, the delivery went without any problems, the gentleman delivering the mattress kindly helped me to manoeuvre it into the lift, couldn't have been better Thanks a lot and kind regards." - March 2009

"Very many thanks for the superb service in all areas of your company.
From the "e" confirmation of my order to the section who checked that i was not using a card fraudulently (my delivery address was different from my
contact address, to the organisers of the delivery, to the delivery men
themselves, who not only arrived at the designated time, but were very
polite and courteous.
Well done, please pass on my thanks to everyone concerned." - March 2009

"Just wanted to say many thanks for your quick response on sorting out my headboard.
Really appreciate it." - February 2009

"Thank you for your help. I ordered the mattress you recommended yesterday and it arrived THIS morning at 8.00a.m.
I would just like to say that I was delighted with the quality of the product and with the excellent service I have received from your company, even the delivery man was cheery ..
Next time I need to buy a new mattress I will look no further than bedsdirect.com.
I am a very happy customer!!" - February 2009

"I have just taken delivery of my mattress from you and I would like to complement you on an excellent service.I would thoroughly recommend your service to anyone.
yours sincerly
A. Customer
London" - January 2009

"I would just like to say how impressed I was with your service. My daughter's bed arrived well before the anticipated date and the issue of the non-delivery of the slats was handled quickly and efficiently. We are delighted with the purchase and we would have no hesitation in recommending your company to others.
Thank you.
Mrs A. Customer" - January 2009

"Just a note of thanks for the recently delivered mattress, the quality of product, speed of delivery and politeness of the delivery service.
Many thanks,
A. Customer" - January 2009

"Thankyou XXXX, Many thanks for your help, you were very informative and professional and I would definitely use your website again because of it.
Cheers,
A. Customer" - December 2008

"A big thank you for the prompt delivery and excellent customer service I received from your sales staff. I had a query and was told I would be called back before lunch the next day with the answer...imagine my shock when I was...how fabulous was that?....We live in a disposable society where customer service and satisfaction is often given a low priority......your staff certainly restored some of my faith in the old fashioned values which other companies should be striving to achieve. Well done
Regards
A. Customer" - December 2008

"Dear sir/Madam
Just a quick note to say thankyou for the great service it was excellent and we only wish other internet companies were like yourselves.
Thanks
A. Customer" - December 2008

"Dear Cannock beds,
I just wanted to say a great big thank you for your advice and service. Having taken delivery of a mattress on time, and in perfect condition, I then found the mattress too firm for our requirements. I have a slipped disc and ordered a memory foam mattress on the basis of advice from others. When I called you to explain our problem, i spoke to XXXX on the phone who could not have been more helpful. Not only did he listen to my sorry tale (wife ordering mattress and then moaning to husband that it's not helping - 2 sleepless nights and marital strife), but he arranged collection of the mattress and a full refund, all of which were covered within your 7 day guarantee. I say this only because I have dealt with other companies who profess to have a 'no quibbles' guarantee, only to find that there are multiple conditions and small print which prevent you from returning the goods. Not only do you stand by your guarantee, but your adviser offered me further advice on what types of beds to try out and suggested consulting my chiropractor for advice - all with no obligation from XXXX to order a replacement.
Thanks again - I am off to consult my chiropractor, bounce on some beds in bed shops, and then will be back to you to order my chosen mattress
A. Customer" - December 2008

"Dear XXXX,
Just wanted to sedn a quick message to say how impressed i was with the quality of service and speed of delivery by bedsdirect. the bed is exactly what i wanted and is of excellent quality at a very good price people are always quick to complain and not so quick to praise i will certainly be recommending your company to friends and family
best regards
A. Customer" - December 2008

"FAO senior management
After numerous hours surfing the net to fine out about adjustable beds this a.m I becam so perplexed by choice that i was close to imploding Then i phoned XXXX and had someone pleasant to speak to, all the details, a reasonable price, a sense of humour, and all the info on delivery and help within a few minutes...I just wanted to say how impressed i was with the human touch. the internet is wonderful, your website is good and easy to use...but speaking to someone who can sort out your anxieties in a few minutes is beyond price... she deserves a pay-rise (and no i have never met or heard of her before this a.m)
Regards,
A. Customer" - Novemeber 2008